FAQ
Frequently Asked Questions
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Q: What are the check-in and check-out times at The Bells?

A: Check-in times are from 3pm on the day of your arrival, we request a phone call to let us know your arrival time so we can complete your check-in as smoothly and promptly as possible. Check-out is 11am on your departure date. A 12pm check-out can be arranged subject to availability and is an additional £50.00 fee payable on arrival - please contact concierge if you require this.

Q: Is there parking at The Bells?A: We do not have parking here at The Bells Serviced Apartments but we do have an exclusive discount agreement with our nearest carpark for our guests. If you are travelling by car the nearest carpark is the NCP Carpark Leeds, The markets, LS2 7DF (the car park is less than 5 minutes walk away). Our address is The Bells is 6 Church Row, Leeds, LS2 7HD and we are also a short walk from Leeds train station.

Q: Do you have Wi-Fi at the apartments?A: Complimentary Wi-Fi is available in all apartments. Internet access codes are displayed in your apartment and the app.

Q: Can I bring additional guests into my apartment?A: Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy. Any visitors caught staying in the apartment NOT specified at check-in will be asked to leave or an additional fee of £250.00 per person will be charged.

Q: Am I allowed pets or children?A: Unfortunately pets are not allowed in any apartment by guests or their visitors. 

The Bells serviced apartments are not child-friendly apartments. We only accept children over the age of 14 years old and they must be accompanied by a parent or guardian for the stay.

Q: Is there disabled access?A: The Bells serviced apartments are over several floors and as we do not have a lift we have limited disabled access. 

Q: Do you take a deposit and ID?A: A £500.00 credit card deposit is taken on arrival to cover any incidentals, damages or missing items during your stay. We will also need photographic ID from all guests in your party (either UK Driving License or valid Passport) for our records only. Your deposit is refunded to your card and usually take 5-7 working days however this can take up to 10 working days from your departure date and are managed by World Pay. 

Q: If anything is damaged during my stay what happens?A: Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full relevant to the item or items. In the event that these are discovered after departure we will notify you directly or the booker within 7 days of departure with full details and where possible photographic evidence.

Q: What happens if I cancel my booking?A: Cancellation is free up to 72 hours before 11am check-in on your arrival day, after that the cancellation fee is 100% of the amount.

We realise sometimes circumstances can change and if you have booked DIRECTLY with us and have an alternative date you would like to swap your stay to we will endeavour to fulfil your request. This is NOT available through third party booking agencies. Booking alteration is subject to availability, a £50.00 administration charge and the date must be re-assigned within 3 months of your original booking date. A booking may only be amended once per guest otherwise all other cancellation policies apply. 

Q: Is smoking or vaping allowed in The Bells apartments?A: Smoking or vaping is not permitted in any apartment. If we find evidence of smoking or vaping within any apartment (this includes the smell of smoke or vape on any furnishings or decor) a fumigation fee of £250.00 will be deducted directly from your deposit. Smoking or vaping is allowed on the balcony only. Please be advised E-cigarette smoke (vape) will set off the alarms within the building, if we are called to turn the alarm off or re-set the full system there is a £50.00 charge.

There is strict no-smoking rule in the hot tubs.

Q: What happens if I lose my key?

A: Guests will be provided with two sets of keys and codes per apartment at The Bells. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. If you lose your keys or do not return all sets of keys on departure an additional charge of £250.00 will be made for replacement keys and a new apartment lock. Concierge are contactable between 8am-8pm, if we are required to provide access due to forgotten keys or codes out of these hours an additional fee of £50.00 will be charged (this will be taken from your deposit immediately). We encourage all guests to leave their apartment keys in the secure key boxes if they are leaving the venue. You MUST contact our concierge immediately if you have lost your keys.

Q: Is there a local shop nearby?A: There is a Sainsbury local less than 5 minutes walk away at Brewery Wharf where you can buy everything you may need for your stay (6 Brewery Place, Leeds, LS10 1NE).

Q: How often is the apartment cleaned?A: Your apartment is cleaned daily unless stated otherwise. The day your cleaning is scheduled will be advised on arrival. Housekeeping includes linen/towel change and general cleaning of the apartment.

Q: What happens if another apartment is making too much noise?A: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 8am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge of £150.00 will be made if the Management team is called out in response to a nuisance complaint. If you have any problems please contact the concierge immediately.

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